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Unread 08-29-2007, 10:56 AM
Circe's Avatar
Circe Circe is offline
Join Date: Jul 2007
Location: Argentina, Buenos Aires
Posts: 78
Winstar HELP!

For the people that knows this program, I have a BIG obstacle and neew urgent help because I work a lot with this program.

The thing is my mother purchased it for me and I never have problems. But this time I`ve rebooted my pc and installed it as always, and it happenned that when I try to cast a chart the program says to try another wheel and tells "printer error" or "illegal function recall". what`s happening?
I tried to install it again like a million times, and matrix software does not answer my mails.

please help!


"Stars do not force, they induce" (Saint Thomas)
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Unread 10-04-2007, 07:46 PM
Atruism's Avatar
Atruism Atruism is offline
Join Date: Jan 2007
Location: Australia
Posts: 93
Re: Winstar HELP!

Are you still having problems?

These details might help...

Phone Orders:
Call 1-800-416-3924
Mon-Fri 8 AM - 5 PM EST
Tech Support:
For Technical Support
Call (231)527-2602
Mon-Fri 8 AM - 5 PM EST
Sat 7 AM - 4 PM EST
(231) 527-2613
Matrix Software
126 S. Michigan Ave
Big Rapids, MI 49307

"If you have any questions about Matrix Software, Matrix website or any or our products you may email your question to, or call us at 231-527-2602."

From my experience, the phone is much more effective than (often unread) emails.
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Unread 10-06-2007, 09:40 AM
Arianedreams's Avatar
Arianedreams Arianedreams is offline
Junior Member
Join Date: Sep 2007
Posts: 27
Re: Winstar HELP!

Did you reinstall the printer driver also? My Winstar used to fail to cast charts if I added different printer drivers. If you still don't get any response then let me know what operating system you are on etc and I will email the seller I bought mine from in the UK as he has always been very helpful.

Last edited by Arianedreams; 10-06-2007 at 09:43 AM.
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Unread 10-06-2007, 10:03 AM
sskohli's Avatar
sskohli sskohli is offline
Senior Member
Join Date: Jul 2007
Posts: 497
Re: Winstar HELP!

yeah its due to the printer not installed. Circe install the orinter drivers and you should be fine.

Know thy future thyself....
Self Astro:
(Under construction..But if you want it up, motivate/provoke me )
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